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Terms of service

Last Updated: March 2025

Welcome to THE GOOD MONO (“this website” or “we”). This website is independently operated and provides e-commerce services through the Shopify platform. By accessing this website or making a purchase, you agree to be bound by the following terms and conditions ("Terms of Service"). Please read them carefully before using this website.

1. General Terms

1.1 Scope of Application
These Terms of Service apply to all visitors, including but not limited to customers, suppliers, merchants, and content contributors.

1.2 Modifications & Updates
We reserve the right to modify these Terms of Service at any time. Changes will take effect immediately upon publication on this website. By continuing to use this website, you accept the latest terms.

1.3 Governing Law
These terms are governed by the laws of Canada, specifically the Province of Ontario. In case of disputes, both parties should negotiate in good faith. If an agreement cannot be reached, the matter will be resolved in the courts of Ontario.

2. Store Services & Products

2.1 Product Information
We strive to provide accurate product descriptions, but we do not guarantee that all images, descriptions, or colors will exactly match the actual items due to differences in screen displays or production variations.

2.2 Pricing & Payments

  • All prices are listed in Canadian Dollars (CAD) and may fluctuate due to exchange rates and market conditions.
  • We accept multiple payment methods via Shopify, including credit cards, Apple Pay, and PayPal.
  • Once an order is confirmed, the payment method cannot be changed.

2.3 Stock Availability & Order Processing

  • If an item is out of stock after you place an order, we will notify you and offer a refund or alternative solution.
  • Orders are typically processed within 2-5 business days, excluding weekends and public holidays.

3. Shipping & Delivery

3.1 Shipping Destinations
We currently ship to Canada, the U.S., Hong Kong, and other selected regions, depending on carrier availability.

3.2 Shipping Fees & Duties

  • Shipping fees are calculated at checkout, and free shipping may be available for certain regions.
  • International orders may be subject to import duties or taxes determined by local authorities, and buyers are responsible for these charges.

3.3 Estimated Delivery Times

  • Canada: 5-10 business days
  • U.S.: 7-15 business days
  • Hong Kong & International: 10-20 business days
    (Actual delivery times may vary due to weather, customs clearance, or carrier delays.)

3.4 Lost or Undelivered Packages

  • We are not responsible for lost or stolen packages after delivery. Customers are encouraged to choose a trackable shipping method.
  • If the courier confirms a package is lost, please contact us for possible solutions.

4. Return & Refund Policy

4.1 Eligible Returns

  • Returns must be requested within 7 days of receiving the item and must be unused, unworn, and in the original packaging.
  • Return shipping costs are the customer’s responsibility unless the item is defective or incorrectly shipped.

4.2 Non-Returnable Items

  • Personal care products (e.g., skincare, perfumes).
  • Sale or clearance items.
  • Custom-made or handcrafted items (e.g., in-house jewelry designs).

4.3 Refund Process

  • Once we receive and inspect the returned item, a refund will be issued within 7-10 business days to the original payment method.

5. Intellectual Property & Content Usage

5.1 Brand & Copyright Protection
All content on this website (including but not limited to text, images, logos, and designs) is protected by copyright and trademark laws and may not be used or reproduced without permission.

5.2 User-Generated Content
By submitting reviews, comments, or other content on this website, you grant us the right to use and share your content on our website and social media without affecting your personal data.

6. Limitation of Liability & Disclaimers

6.1 General Disclaimer

  • We do not guarantee the absolute accuracy of website content. Errors, omissions, or service interruptions may occur, and we are not liable for damages resulting from such issues.
  • Products may have slight variations due to supply chain or manufacturing factors without prior notice.

6.2 Liability Limitation

  • We are not responsible for indirect damages, special damages, or financial losses resulting from the use of this website or product purchases.
  • Our maximum liability is limited to the amount you paid for the purchased product.

7. Additional Terms

7.1 Force Majeure
We are not responsible for delays or non-fulfillment due to unforeseeable circumstances such as natural disasters, wars, government regulations, or shipping disruptions.

7.2 Contact Information
For inquiries, please contact us:
📧 Email: thegoodmono@gmail.com