Shipping policy

Last Updated: July 2026

Thank you for shopping at The Good Mono! We aim to provide a smooth and reliable shipping experience. Please review our shipping policy below before placing your order.

1. Shipping Coverage & Carriers

1.1 Delivery Area
We currently ship within Canada only. We do not offer shipping to the United States, Hong Kong, or other international destinations at this time.

1.2 Shipping Carriers
Orders are shipped using trusted carriers available through Shopify Shipping, including Canada Post and UPS. The shipping carrier is selected by us based on the destination, package size, and service availability.

2. Shipping Rates & Free Shipping

2.1 Flat Rate Shipping
We offer flat rate shipping for orders delivered within Canada. The applicable shipping fee will be displayed at checkout before payment is completed.

2.2 Free Shipping Offer
We offer free shipping for orders over CAD 200 (before taxes and after discounts).

3. Estimated Delivery Times

Standard Shipping: 3-7 business days
Express Shipping (if available): 1-3 business days

Please note that delivery times are estimates only and may be affected by weather conditions, public holidays, carrier delays, or other unforeseen circumstances.

4. Order Processing & Fulfillment

4.1 Processing Time

Orders are processed within 1-3 business days (excluding weekends & public holidays).
Once shipped, you will receive a confirmation email with a tracking number.

4.2 Address Accuracy
Please ensure that your shipping address is correct before completing checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

5. Lost, Stolen, or Delayed Packages

We are not responsible for lost or stolen packages after they have been marked as delivered.
If your package is delayed, we recommend checking the tracking status first. If there is an issue, please contact the carrier directly.
If a package is lost in transit and confirmed by the carrier, contact us for assistance.

6. Contact Us

For any shipping-related inquiries, please contact us at:
📧 Email: thegoodmono@gmail.com